Decision Support for Operational Excellence in Manufacturing Systems

In order to remain competitive in the digital transformed

economic world, the perfect match of supply and demand

through supply chain management and operations management

is of essential importance. Productivity, quality, costs

and customer satisfaction are of major interest for companies.

Programs aimed at improving these factors are often

launched under the label "Operational Excellence" (OPEX),

which literally means "excellent operational performance"

[10]. The pursuit of operational excellence contributes signi

cantly to the success of companies [26] and is intended

to secure long-term survival [10]. The aim of this work is to

evaluate how decision support systems can help to achieve

operational excellence. For this purpose, literature was analyzed

to derive requirements for decision support via an

OPEX framework in manufacturing systems.