Managing the Execution of Business Processes

Managing the execution of business processes requires many decisions: whom to assign to a task, when to execute a task, how to deal with exceptions, etc. Some of these decisions can be automated according to some policies. Some cannot be automated but can be supported by process technologies. In this talk we will analyze which decisions have to be taken at the run-time of business processes by process participants and by process managers and discuss how these decisions can be supported by components of workflow management systems, in particular time management systems, resource management systems, scheduling systems, exception handling systems, and process warehousing.