View Harmonization in Software Processe...

Quality assurance in software processes requires that the involved parties share a common understanding of the requirements to be addressed. As a result, a central aspect of Quality-Aware Software Engineering (QuASE) is to harmonize the stakeholder views in system development. The paper shows how our approach to QuASE evolved from the initial idea to a complete software system supporting mutual understanding of communicated information: this system not only provides a comprehensive set of understandability management techniques but also integrates knowledge from different ticketing systems.