Decision Support for Operational Excell...

In order to remain competitive in the digital transformed economic world,

the perfect match of supply and demand through supply chain and operations

management is of essential importance. Flexibility, quality, costs

and customer satisfaction are of major interest for companies. Programs

aimed at improving these factors are often launched under the label ”Operational

Excellence” (OPEX), which literally means ”excellent operational

performance” [Dahm and Brückner 2014]. The pursuit of operational excellence

contributes significantly to the success of companies [Issar and Navon

2016] and is intended to secure long-term survival [Dahm and Brückner

2014]. The aim of this work is to evaluate how decision support systems

can help to achieve operational excellence. For this purpose, literature was

analyzed to derive requirements for decision support via an OPEX framework

in manufacturing systems.