Towards Intelligent Handling of Quality...

Establishing reliable communication between all stakeholders involved in a software process is important for coming to terms and agreements on the quality of the prospective software. However, quality is perceived differently by different stakeholder groups, in particular, business people often refuse talking about quality before they experience the system. In addition, past experience related to handling quality-related issues in a software process (in a sense of issue management systems such as JIRA) is often not managed properly. To tackle this problem, we aim at a tool-supported framework implementing a four-stage issue handling process. It involves acquiring the raw information about quality-related issues from the different parties in a software process and converting this information into a set of knowledge structures reflecting their views; converting and integrating these structures into a “global view”; solving analytical tasks such as facilitating knowledge reuse based on the global view; and converting and externalizing the global view back into the form that reflects the views of the different parties. The proposed solution is expected to reduce the time and effort for establishing a communication basis while discussing software quality, thus cutting costs and strengthening the mutual trust of the parties